There was a day, not too long ago, when it was expected that Enterprise applications would be difficult to use and difficult to understand. It was thought that any business application didn't need design: it was business and those forced to use the application would learn how to use it. Design was an unnecessary expense and waste of time.

Fortunately, that attitude is diminishing.

Granted Enterprise applications can be complicated, but there is no reason why familiar paradigms from Consumer e-commerce and information retrieval can't be used.

In 2008-2009, I was part of a cross functional team that developed a mobile version of SAP's Customer Relationship Management Suite, contributing to the conceptual model of View/Inspect/A, designing data flows and writing design specifications.

This was an initial effort in distilling a complicated enterprise product to a mobile platform. Due to SAP's business relationship with Microsoft, the product was build with the Microsoft platform in mind.

©2012 Mary Lukanuski